Frequently Asked Questions
Before you contact us:
Many common questions about tickets and our 3-Show Season Package are answered below. If you still need assistance, we’re happy to help and typically respond within 1–2 business days.
How does the 15% Season Package discount work?
Purchase tickets to all three performances in a single order and the 15% Season Package discount will be applied automatically at checkout. No promo code is required.
Can I purchase the shows separately and still receive the 15% discount?
No. Tickets to all three performances must be purchased together in the same transaction to qualify for the Season Package discount.
Do I have to choose the same seating level for all three shows?
No. You may select from different available seating levels for each performance and still receive the 15% Season Package discount.
Will I have the same seats for every performance?
Not necessarily. Seating is selected separately for each performance, so you may choose the best available seats that meet your preferences for each show.
Are there processing fees?
A $5 processing fee per ticket is added to help cover ticketing and credit card processing costs.
What if I can’t attend one of the performances?
Season Package purchases are made as a single discounted transaction. Partial refunds for individual performances are not available.
How will I receive my tickets?
Tickets purchased online will be delivered according to the delivery option selected during checkout. Please keep your confirmation email for your records.
Do you offer accessible seating?
Yes. Accessible seating is available. If you need assistance selecting appropriate seating, please contact the MRAC box office before completing your purchase.
Do you offer gift cards?
Yes. MRAC gift cards are available online and may be used toward eligible ticket purchases.
Who can I contact with questions about my order?
Please contact boxoffice@mrac-arts.com or 434-634-6001. If your question involves an existing order, please include your order number so we can assist you more quickly.
Helpful Hint
For the best seating selection, purchase your Season Package early. Availability varies by performance and seating level, and Season Package discounts are not available after the first performance has taken place.
